For HVAC and chimney companies
Your phone rings after hours. Nobody answers. That is a job going to the next company on Google.
We answer after-hours calls in your company's name, work out whether it is an emergency, and get the details to you so you can book it. You see every call the next morning.
After hours only. Your daytime staff and your existing setup stay exactly as they are.
What happens when someone calls
It answers in your name
Your greeting, your hours, your rules. It does not sound like a call center.
It triages the emergency
No heat in January is urgent. A quote request is not. You set the rules and it follows them.
You get the details
Address, problem, callback number, and a summary every morning. Book it in one click.
If it does not book you three jobs in the first month, you do not pay the monthly.
What it costs
$500
SETUP, ONE TIME
Number, call flow, triage script, and connection to your scheduling system.
$397
PER MONTH
Includes 300 minutes, then $0.35 per minute. No contract, cancel with 30 days' notice.
How it starts
- A 15-minute call. I learn your after-hours rules and what counts as an emergency.
- I build it. Call flow, triage script, and the connection to your scheduling system.
- You test it. We run it on a test number for a week so you can call it yourself. Then it goes live, after hours only.
Questions people ask
Does it replace my receptionist?
No. After hours only, by design. It exists because nobody is answering at 9pm, not to replace the people who answer during the day.
What if the caller insists on a person?
It escalates to you by text or call, following whatever rules you set.
Which scheduling systems does it work with?
Jobber and Housecall Pro are the targets. Tell me what you run and I will confirm it before you commit to anything.
I already have an answering service.
Keep it for daytime if you like. Most clients replace it because it costs more and cannot take the details properly.
Who you are dealing with
I am Rafael Ulloa. Nineteen years building and maintaining business systems, most of it in high-traffic platforms where a missed call or a failed job meant lost revenue. I run Artin Solutions, which answers after-hours calls for HVAC and chimney companies.
Remote, GMT+4, which overlaps Europe fully and US mornings.